WEBSITE TERMS
These terms outline how this website may be used and what visitors can expect when interacting with the All Star Roof Replacement website.
Effective date: January 2026
Effective Date: January 1, 2026
Last Updated: January 1, 2026
1. Introduction
Welcome to All Star Roof Replacement (“All Star Roof Replacement,” “Company,” “we,” “our,” or “us”), a consumer brand owned and operated by Team Hero Construction, Inc., a California corporation, doing business as Team All Star Construction.
This Privacy Policy explains how we collect, use, disclose, process, store, safeguard, retain, and otherwise handle information obtained through:
- Our website
- Mobile devices
- Email communications
- Telephone conversations
- SMS and MMS messaging
- Artificial intelligence (“AI”) technologies
- Website chat
- Customer portals
- Online estimate requests
- Roofing inspection requests
- Contact forms
- Social media
- Online advertisements
- Customer service interactions
- Roofing consultations
- Roofing estimates
- Roofing inspections
- Warranty requests
- Financing inquiries
- Any other online or offline interaction with our Company
This Privacy Policy applies to all visitors, homeowners, prospective customers, property owners, insurance representatives, engineers, architects, consultants, inspectors, vendors, suppliers, lenders, subcontractors, and anyone who interacts with our Company.
By accessing or using this website, submitting information, requesting an estimate, scheduling an inspection, uploading photographs or documents, communicating with us electronically, or otherwise interacting with our Company, you acknowledge that you have read, understand, and agree to this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of this website.
2. Company Information
This website is owned and operated by:
Team Hero Construction, Inc.
A California Corporation
Doing Business As Team All Star Construction
Consumer Brand:
All Star Roof Replacement
California Contractor License:
Business Address:
301 E. 9th Street, Suite 415
Redlands, California 92374
Phone: (310) 729-3013
Email: teamallstarconstruction@gmail.com
Throughout this Privacy Policy, references to the “Company” include, where applicable:
- Team Hero Construction, Inc.
- Team All Star Construction
- All Star Roof Replacement
- Officers
- Directors
- Shareholders
- Owners
- Employees
- Sales representatives
- Estimators
- Project managers
- Roofing inspectors
- Customer service representatives
- Consultants
- Engineers
- Designers
- Independent contractors
- Subcontractors
- Suppliers
- Vendors
- Technology providers
- Artificial intelligence service providers
- Marketing agencies
- Payment processors
- Successors
- Assigns
- Authorized representatives
Nothing contained in this Privacy Policy creates a contractual obligation beyond those imposed by applicable law.
3. Scope of This Privacy Policy
This Privacy Policy governs information collected through:
- All Star Roof Replacement websites
- Roofing estimate requests
- Roofing inspections
- Contact forms
- Customer service communications
- Email correspondence
- Telephone conversations
- SMS messages
- Artificial intelligence-powered chat systems
- Customer portals
- Online scheduling
- Social media interactions
- Online advertising
- Third-party lead providers
- Roofing project communications
- Warranty requests
- Financing inquiries
- Other lawful business communications
This Privacy Policy does not apply to third-party websites, products, software, or services that maintain their own privacy policies.
4. Information We Collect
To provide roofing services and operate our business, we may collect information directly from you, automatically through technology, from publicly available records, or from third-party service providers.
Personal Information
Depending upon your interaction with our Company, we may collect:
- Full name
- Mailing address
- Property address
- Email address
- Telephone number
- Mobile telephone number
- Preferred contact method
- Property ZIP Code
- City
- County
- Roofing project details
- Roofing concerns
- Age of existing roof
- Roofing material preferences
- Insurance claim information voluntarily provided
- Financing inquiry information
- Appointment requests
- Uploaded photographs
- Drone photographs
- Videos
- Roof inspection reports
- Warranty requests
- Communications with our Company
- Payment information submitted through authorized payment processors
- Customer preferences
5. Roofing Project Information
To evaluate roofing projects, prepare estimates, schedule inspections, coordinate construction, and provide warranty services, we may collect information including:
- Roof measurements
- Roof pitch
- Roofing material type
- Number of roofing layers
- Existing ventilation
- Skylight information
- Chimney information
- Solar panel information
- Roof access conditions
- Photographs
- Drone imagery
- Moisture observations
- Structural observations
- Permit history
- Inspection history
- Insurance documentation voluntarily provided
- Product selections
- Warranty documentation
- Installation preferences
- Site conditions
Some information may be obtained from publicly available records, governmental agencies, county assessor records, satellite imagery, or licensed third-party providers where permitted by law.
6. Information Collected Automatically
When you access or use our website, certain information may automatically be collected through your browser, device, or other technologies.
This information may include:
- Internet Protocol (IP) address
- Browser type and version
- Operating system
- Device type
- Device identifiers
- Mobile device information
- Screen resolution
- Language preferences
- Geographic region
- Date and time of visit
- Pages viewed
- Time spent on pages
- Click activity
- Scroll behavior
- Navigation paths
- Referring websites
- Exit pages
- Search terms used
- Error logs
- Crash reports
- Website performance metrics
- Network information
- Session identifiers
This information generally does not directly identify you but assists us in improving website performance, security, customer experience, and marketing effectiveness.
7. Cookies and Similar Technologies
Our website may utilize various technologies to improve functionality and user experience, including:
- Cookies
- Session cookies
- Persistent cookies
- Pixels
- Web beacons
- Tracking tags
- JavaScript technologies
- Local storage
- Analytics tools
- Advertising technologies
- Software Development Kits (SDKs)
- Similar technologies now known or later developed
These technologies may be used to:
- Remember user preferences
- Maintain website functionality
- Improve website speed
- Analyze website traffic
- Detect security threats
- Prevent fraud
- Measure advertising performance
- Improve customer experience
- Understand visitor behavior
- Improve website content
- Personalize website functionality where appropriate
Most web browsers allow users to modify cookie preferences or disable cookies entirely. Certain website functionality may be limited if cookies are disabled.
8. Analytics, Advertising, and Marketing Technologies
To better understand how visitors use our website and to improve our marketing efforts, we may utilize third-party analytics, advertising, and marketing technologies, including but not limited to:
- Google Analytics
- Google Ads
- Google Tag Manager
- Google Search Console
- Google Business Profile
- Meta Pixel
- Meta Conversions API
- Microsoft Clarity
- Microsoft Advertising
- Bing Ads
- YouTube Analytics
- Call tracking providers
- Customer Relationship Management (CRM) platforms
- Marketing automation platforms
- Reputation management software
- Lead management platforms
- Artificial intelligence platforms
- Other similar analytics or advertising providers
These providers may collect information regarding your interaction with our website according to their own privacy policies.
The Company does not control the privacy practices of these third-party providers.
9. Artificial Intelligence (AI) Communications
Our Company may utilize artificial intelligence technologies to improve customer service and operational efficiency.
AI systems may assist with:
- Website chat
- Customer support
- Appointment scheduling
- Roofing estimate requests
- Roofing inspection scheduling
- Lead qualification
- Information summaries
- Administrative support
- Customer communications
- Frequently asked questions
- Warranty assistance
- Draft responses
- Internal business operations
AI-generated responses are intended solely for informational purposes.
Artificial intelligence systems may occasionally produce inaccurate, incomplete, outdated, or incorrect information.
Accordingly:
- AI responses are not guarantees.
- AI responses do not constitute professional roofing advice.
- AI responses should not be relied upon as engineering, structural, legal, insurance, financial, tax, permitting, or construction advice.
- Human review may occur before or after AI-assisted communications.
- The Company reserves the right to modify, supplement, or correct AI-generated information at any time.
Only a written agreement signed by authorized representatives of Team Hero Construction, Inc. creates contractual obligations between the parties.
10. How We Use Your Information
Information collected by the Company may be used for legitimate business purposes including:
- Responding to inquiries
- Scheduling roofing inspections
- Scheduling consultations
- Preparing roofing estimates
- Evaluating roofing projects
- Reviewing uploaded photographs
- Reviewing inspection reports
- Communicating with homeowners
- Coordinating project scheduling
- Coordinating subcontractors
- Ordering materials
- Providing customer service
- Processing warranty requests
- Sending appointment reminders
- Processing financing inquiries
- Maintaining customer records
- Improving website functionality
- Improving customer experience
- Preventing fraud
- Detecting security incidents
- Protecting Company property
- Maintaining internal records
- Enforcing Company agreements
- Complying with legal obligations
- Defending legal claims
- Improving advertising performance
- Measuring marketing effectiveness
- Conducting internal analytics
- Improving AI systems
- Training employees
- Maintaining quality assurance
- Operating our business
We will not use your personal information for purposes materially inconsistent with this Privacy Policy unless permitted or required by applicable law.
11. SMS, Email, and Telephone Communications
If you voluntarily provide your telephone number or email address, you authorize us to communicate with you regarding your inquiry, roofing estimate, inspection, project, warranty, customer support request, financing inquiry, or other requested services, subject to applicable law.
Communications may include:
- Telephone calls
- SMS messages
- MMS messages
- Emails
- Appointment reminders
- Roofing estimate updates
- Inspection scheduling
- Warranty communications
- Customer service messages
- Financing communications
- Requested marketing communications where consent has been obtained when required
Message frequency may vary.
Standard carrier messaging and data rates may apply.
You may opt out of marketing text messages by replying STOP or by following the unsubscribe instructions provided.
Transactional, warranty, project-related, legal, safety, billing, and customer service communications may continue where permitted by applicable law.
12. Call Recording
Where permitted by applicable law, telephone calls, video conferences, online meetings, customer service communications, website chats, and other communications may be monitored or recorded for:
- Quality assurance
- Employee training
- Customer service
- Documentation
- Dispute resolution
- Legal compliance
- Fraud prevention
- Security
- Business operations
By communicating with the Company, you acknowledge and consent to such recording where permitted by law.
13. Disclosure of Information
We may disclose information collected through our website or during our business operations under the following circumstances:
Service Providers
We may share information with trusted third parties who assist us in operating our business, including:
- Employees
- Officers
- Directors
- Owners
- Managers
- Sales representatives
- Estimators
- Roofing inspectors
- Project managers
- Customer service representatives
- Architects
- Engineers
- Consultants
- Independent contractors
- Subcontractors
- Material suppliers
- Roofing manufacturers
- Warranty providers
- Payment processors
- Financing providers
- Banks
- Escrow companies
- Insurance carriers
- Attorneys
- Accountants
- Information technology providers
- Cloud hosting providers
- Artificial intelligence service providers
- CRM providers
- Marketing agencies
- Analytics providers
- Reputation management providers
- Other vendors reasonably necessary to operate our business
These parties are authorized to use information only as reasonably necessary to perform services on our behalf.
Government Agencies
We may disclose information when necessary to:
- Obtain permits
- Schedule inspections
- Comply with licensing requirements
- Comply with building department requirements
- Respond to governmental requests
- Comply with applicable laws
- Respond to subpoenas
- Respond to court orders
- Cooperate with law enforcement
- Protect public safety
Business Transfers
If Team Hero Construction, Inc. undergoes:
- Merger
- Acquisition
- Sale
- Asset purchase
- Corporate restructuring
- Reorganization
- Bankruptcy
- Receivership
- Financing transaction
information may be transferred as part of that transaction subject to applicable law.
Protection of Rights
We may disclose information to:
- Protect Company property
- Protect customers
- Prevent fraud
- Investigate suspected unlawful activity
- Enforce our agreements
- Defend legal claims
- Protect public safety
- Protect our legal rights
Consent
We may disclose information where you have directed us to do so or otherwise consented.
Sale of Information
We do not sell personal information for monetary compensation.
14. Data Retention
We retain information only as long as reasonably necessary to:
- Respond to inquiries
- Prepare estimates
- Schedule inspections
- Complete roofing projects
- Maintain warranties
- Maintain customer service records
- Comply with tax laws
- Comply with licensing requirements
- Meet insurance obligations
- Resolve disputes
- Defend legal claims
- Enforce agreements
- Comply with applicable laws
Retention periods vary depending upon the nature of the information and applicable legal requirements.
Certain information may be retained longer where reasonably necessary for litigation, warranty administration, fraud prevention, governmental investigations, insurance matters, or legal compliance.
15. Security of Information
The Company implements commercially reasonable administrative, technical, organizational, and physical safeguards designed to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Theft
- Destruction
- Misuse
- Alteration
- Accidental disclosure
Security measures may include:
- Secure cloud services
- Password protection
- Access controls
- Encryption where appropriate
- Limited employee access
- Security monitoring
- Employee training
- Vendor management
- Secure payment processing
Despite reasonable safeguards, no Internet transmission, website, cloud platform, electronic communication, or storage system can be guaranteed completely secure.
Accordingly, we cannot guarantee absolute security, and you provide information at your own risk.
16. User Submissions
Any photographs, drone images, videos, roofing inspection reports, warranty documents, insurance documentation, comments, reviews, emails, text messages, plans, drawings, estimates, communications, suggestions, feedback, or other materials voluntarily submitted to the Company may be used as reasonably necessary to:
- Evaluate roofing projects
- Prepare estimates
- Communicate with customers
- Train employees
- Improve customer service
- Improve AI systems
- Maintain quality assurance
- Resolve disputes
- Document projects
- Comply with legal obligations
- Operate our business
You represent that you have all necessary rights and authority to submit such information.
17. Children’s Privacy
Our website and services are intended for adults.
We do not knowingly collect personal information from children under thirteen (13) years of age.
If we become aware that personal information has been collected from a child without appropriate parental consent where required by law, we will take reasonable steps to delete such information.
18. Third-Party Websites
Our website may contain links to third-party websites, applications, products, services, or software.
We are not responsible for:
- Privacy practices
- Security practices
- Website availability
- Website content
- Accuracy
- Policies
- Products
- Services
Your use of third-party websites is governed solely by their respective privacy policies and terms of use.
19. Testimonials, Reviews, Photographs, and Project Media
With your permission or as otherwise permitted by law, we may use:
- Customer reviews
- Testimonials
- Before-and-after photographs
- Drone photography
- Videos
- Roofing project photographs
- General project descriptions
- Product selections
- Warranty success stories
for:
- Marketing
- Advertising
- Educational materials
- Portfolio purposes
- Training
- Social media
- Website content
Personally identifying information will not be published unless authorized by you or otherwise permitted by applicable law.
20. California Privacy Rights
California residents may have certain rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), subject to applicable exemptions.
Depending upon applicable law, California residents may have the right to:
- Know what categories of personal information we collect.
- Request access to certain personal information.
- Request correction of inaccurate personal information.
- Request deletion of certain personal information.
- Request information regarding disclosures of personal information.
- Exercise applicable privacy rights without unlawful discrimination.
Before processing requests, we may verify your identity using commercially reasonable procedures.
Certain legal exceptions may apply.
21. Do Not Track
Our website does not currently respond to browser “Do Not Track” signals because there is no universally accepted industry standard governing such signals.
22. International Users
Our services are intended primarily for individuals located within the United States.
If you access this website from another country, you acknowledge that your information may be transferred to, processed, and stored in the United States, where privacy laws may differ from those of your jurisdiction.
23. Changes to This Privacy Policy
The Company reserves the right to modify, revise, supplement, replace, or otherwise update this Privacy Policy at any time.
Any revisions become effective immediately upon posting the updated Privacy Policy on this website unless otherwise required by applicable law.
Your continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.
24. Contact Information
If you have questions regarding this Privacy Policy, wish to exercise applicable privacy rights, request access to your information, request correction or deletion of information where permitted by law, or otherwise have questions regarding our privacy practices, you may contact:
Team Hero Construction, Inc.
Doing Business As Team All Star Construction
Consumer Brand: All Star Roof Replacement
301 E. 9th Street, Suite 415
Redlands, California 92374
Phone: (310) 729-3013
Email: teamallstarconstruction@gmail.com
California Contractor License: CSLB #1009760
We will make commercially reasonable efforts to respond to privacy-related inquiries within the timeframes required by applicable law. We may request additional information to verify your identity before processing certain privacy requests.
25. Additional Privacy Disclosures
Data Security Incident Notification
If the Company becomes aware of a security incident involving personal information, we will investigate the matter, take commercially reasonable steps to contain and remediate the incident, and provide any notifications required by applicable federal or California law.
Biometric Information
The Company does not intentionally collect biometric identifiers or biometric information through this Website. If this practice changes in the future, this Privacy Policy will be updated accordingly.
Automated Decision-Making
Artificial intelligence and automated tools may assist with organizing inquiries, routing communications, scheduling appointments, and providing preliminary information. Final business decisions, estimates, project approvals, pricing, and contractual commitments are made by authorized Company personnel.
Payment Information
Payment card transactions are processed by authorized third-party payment processors. Except as necessary to facilitate payment processing, the Company does not intentionally store complete payment card numbers on its Website servers.
Artificial Intelligence Model Training
The Company does not intentionally use customer personal information submitted through this Website to train publicly available artificial intelligence models unless expressly authorized by the customer or otherwise permitted by applicable law and applicable agreements with our service providers.
Document Version
Version 1.0 — Effective January 1, 2026.