Terms and Conditions

Prices and performance figures in this guide are planning examples, not a project quote or a promise of savings. Your estimate and results depend on the products, installation scope, existing home, climate, and energy use.

WEBSITE TERMS

These terms outline the conditions for using the Total Home Windows website and requesting services through our platform.

Total Home Windows

Effective Date: January 1, 2026

Last Updated: January 1, 2026

1. Acceptance of These Terms

Welcome to Total Home Windows (the “Website”), a consumer brand owned and operated by Team Hero Construction, Inc., a California corporation, doing business as Team All Star Construction (“Total Home Windows,” “Team All Star Construction,” “Company,” “we,” “our,” or “us”).

These Terms of Use (“Terms”) govern your access to and use of this Website, all information contained on the Website, all communications with the Company, and all related software, content, customer portals, artificial intelligence (“AI”) tools, mobile functionality, forms, chat services, online scheduling systems, estimate request systems, and all online services provided by or on behalf of the Company.

By accessing, browsing, viewing, using, submitting information through, communicating with, or otherwise interacting with this Website or any Company online service, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference.

If you do not agree with these Terms, you must immediately discontinue use of this Website.

These Terms constitute a legally binding agreement between you and Team Hero Construction, Inc.

2. Company Information

This Website is owned and operated by:

Team Hero Construction, Inc.

A California Corporation

Doing Business As Team All Star Construction

Consumer Brand:

Total Home Windows

California Contractor License:

CSLB #1009760

Business Address:

301 E. 9th Street, Suite 415

Redlands, California 92374

Phone: (310) 729-3013

Email: teamallstarconstruction@gmail.com

References throughout these Terms include, where applicable:

Team Hero Construction, Inc.
Team All Star Construction
Total Home Windows
Officers
Directors
Shareholders
Owners
Managers
Employees
Window consultants
Estimators
Project managers
Customer service representatives
Designers
Engineers
Consultants
Independent contractors
Subcontractors
Window manufacturers
Suppliers
Technology providers
Artificial intelligence providers
Marketing agencies
Successors
Assigns
Authorized representatives

3. Eligibility to Use This Website

This Website is intended solely for individuals who are at least eighteen (18) years of age and who possess the legal capacity to enter into binding agreements.

By using this Website, you represent and warrant that:

You are at least eighteen (18) years old.
You have legal authority to enter into these Terms.
Information submitted by you is accurate and complete.
You are using this Website only for lawful purposes.
You will not violate any applicable federal, state, or local laws.
You possess authority to act on behalf of any property owner or business you represent.

If you are acting on behalf of a corporation, partnership, homeowners association, trust, or other legal entity, you represent that you have authority to bind that entity to these Terms.

4. Limited License

Subject to these Terms, the Company grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use this Website solely for lawful informational purposes relating to our window replacement services.

This license does not transfer ownership of:

Website content
Software
Trademarks
Logos
Photographs
Videos
Marketing materials
Intellectual property
AI-generated content

All rights not expressly granted are reserved by the Company.

5. Permitted Use

You may use this Website only for legitimate purposes relating to our window replacement business.

Permitted uses include:

Learning about replacement windows.
Requesting window replacement estimates.
Scheduling window consultations.
Requesting product information.
Contacting the Company.
Requesting warranty assistance.
Uploading window photographs.
Uploading measurements.
Uploading project information.
Scheduling appointments.
Accessing customer information made available to you.

You agree to use this Website responsibly and in accordance with these Terms.

6. Prohibited Uses

You agree that you will not, directly or indirectly:

Violate any law or regulation.
Submit fraudulent or misleading information.
Misrepresent your identity.
Interfere with Website operations.
Attempt unauthorized access.
Circumvent security systems.
Introduce malware, ransomware, spyware, viruses, worms, bots, or malicious software.
Scrape or harvest Website content.
Copy Website content using automated tools.
Reverse engineer Website software.
Use artificial intelligence tools to reproduce substantial portions of this Website for commercial purposes.
Use Website content to compete against the Company.
Upload unlawful, defamatory, obscene, threatening, or infringing material.
Damage or impair Website functionality.
Interfere with other users.
Violate another person’s intellectual property rights.

Violation of these Terms may result in immediate suspension of Website access and may subject you to civil or criminal liability.

7. Intellectual Property

Unless otherwise stated, all content appearing on this Website is the exclusive property of Team Hero Construction, Inc. or its licensors.

Protected materials include:

Website design
Source code
User interface
Databases
Logos
Trademarks
Service marks
Company names
Branding
Marketing materials
Window installation photographs
Videos
Graphics
Illustrations
Icons
Educational materials
Blog articles
Energy-efficiency guides
Product comparison guides
Warranty information
AI-generated content
Written content
Downloads
Forms
Business methodologies

Nothing contained on this Website grants ownership rights or licenses except as expressly stated herein.

8. Copyright and Trademarks

All copyrights, trademarks, service marks, trade names, logos, domain names, and proprietary identifiers displayed on this Website are owned by the Company or used under license.

You may not:

Copy
Modify
Reproduce
Publish
Distribute
License
Sell
Display
Create derivative works

without prior written permission from the Company.

Unauthorized use may violate copyright, trademark, unfair competition, and other applicable laws.

9. User Accounts

If this Website offers account registration or customer portals, you are responsible for:

Maintaining password confidentiality.
Restricting access to your account.
Activities occurring under your credentials.
Promptly notifying us of unauthorized access.

The Company reserves the right to suspend or terminate access at any time for violations of these Terms or other lawful reasons.

10. No Contractor-Client Relationship

Your use of this Website, submission of information, participation in AI chats, scheduling of window consultations, receipt of estimates, communications with Company representatives, marketing materials, educational articles, blog content, or other Website interactions does not create:

A contractor-client relationship.
An engineering relationship.
An architectural relationship.
An agency relationship.
A fiduciary relationship.
A partnership.
A joint venture.
Any contractual obligation.

A legally binding construction relationship exists only after a written agreement has been signed by both the customer and an authorized representative of Team Hero Construction, Inc.

Any window estimates, product recommendations, installation schedules, warranty information, AI-generated responses, educational content, or other preliminary information provided through this Website is informational only and remains subject to inspection, verification, site conditions, product availability, manufacturer requirements, building code requirements, and execution of a written contract.

11. User Submissions

By submitting any information through this Website, including estimate requests, contact forms, emails, text messages, chat communications, uploaded photographs, window measurements, videos, warranty documents, comments, reviews, or other materials (“Submissions”), you represent and warrant that:

You own the information submitted or have all necessary rights and permissions to submit it.
The information is accurate to the best of your knowledge.
Submission of such information does not violate any law or the rights of any third party.
You have obtained all necessary permissions from any property owner or other person whose information you provide.
Your Submissions do not contain malicious software, viruses, ransomware, spyware, or other harmful code.

You grant the Company a worldwide, non-exclusive, royalty-free license to use, reproduce, store, transmit, review, modify, process, and display your Submissions solely as reasonably necessary to:

Evaluate window replacement projects.
Prepare estimates.
Schedule consultations.
Coordinate services.
Process warranty requests.
Improve customer service.
Improve AI-assisted systems.
Maintain quality assurance.
Comply with legal obligations.
Operate our business.

Nothing in this section transfers ownership of your original documents to the Company.

12. Window Estimates and Product Information

All window replacement estimates, pricing examples, product descriptions, energy-efficiency information, sound reduction information, installation recommendations, warranty information, timelines, financing examples, and educational materials appearing on this Website are provided solely for general informational purposes.

Actual project pricing and recommendations depend upon numerous factors, including:

Number of windows
Window dimensions
Existing frame condition
Retrofit or full-frame installation requirements
Structural conditions
Dry rot
Stucco or siding conditions
Product selection
Glass package selection
Manufacturer availability
Building code requirements
Local permit requirements
Installation complexity
Customer selections
Labor availability
Other unforeseen conditions

No information appearing on this Website constitutes a binding offer.

Binding pricing exists only in a written agreement signed by authorized representatives of Team Hero Construction, Inc.

13. Financing Information

Any financing information, payment examples, estimated monthly payments, promotional financing offers, or lender references displayed on this Website are provided solely for general informational purposes.

Financing approvals are determined exclusively by third-party financing providers.

The Company does not guarantee:

Financing approval
Interest rates
Loan terms
Promotional offers
Monthly payment amounts
Credit decisions

Financing remains subject to lender qualification requirements.

14. Artificial Intelligence (AI) Services

The Company may utilize artificial intelligence technologies to improve customer service and operational efficiency.

AI systems may assist with:

Window estimate requests
Appointment scheduling
Customer support
Product comparisons
Energy-efficiency information
Warranty assistance
Frequently asked questions
Administrative support
Lead qualification
Draft communications
Information summaries

AI-generated responses are provided solely as a convenience.

Artificial intelligence systems may occasionally generate inaccurate, incomplete, outdated, or incorrect information.

Accordingly:

AI responses are not guarantees.
AI responses are not professional window replacement advice.
AI responses do not constitute engineering advice.
AI responses do not constitute structural advice.
AI responses do not constitute financial advice.
AI responses do not constitute legal advice.
AI responses should not be relied upon for construction or purchasing decisions.
Human review may occur before or after AI-assisted communications.

Only a written agreement signed by authorized representatives of Team Hero Construction, Inc. creates contractual obligations.

15. No Professional Advice

The information contained on this Website is provided solely for general educational and informational purposes.

Nothing contained on this Website constitutes:

Legal advice.
Engineering advice.
Structural advice.
Architectural advice.
Financial advice.
Tax advice.
Energy audit advice.
Building code advice.
Permit advice.
Safety advice.
Professional construction advice.

Every home is unique.

Professional recommendations require an on-site consultation and project-specific evaluation.

You should consult appropriate licensed professionals before making decisions relating to your property.

16. Warranties

Manufacturer warranties, workmanship warranties, product warranties, glass warranties, installation warranties, and other warranty information displayed on this Website are summaries provided for general informational purposes only.

Actual warranty coverage is governed exclusively by the written warranty documentation issued by the applicable manufacturer or by Team Hero Construction, Inc.

Warranty eligibility may depend upon:

Product selection
Installation methods
Proper maintenance
Building conditions
Weather events
Customer modifications
Manufacturer requirements
Other applicable warranty conditions

Nothing contained on this Website modifies any written warranty.

17. Third-Party Products

This Website may reference window manufacturers, glass manufacturers, suppliers, financing companies, software providers, and other third-party products or services.

Such references do not constitute endorsements unless expressly stated.

The Company makes no representations regarding:

Product availability
Manufacturer warranties
Third-party services
Financing approvals
Product performance
Third-party policies

Third-party products remain subject to the terms established by their respective providers.

18. Third-Party Links

The Website may contain links to third-party websites including:

Window manufacturers
Energy-efficiency organizations
Government agencies
Building departments
Financing providers
License verification resources
Educational resources
Social media platforms

The Company has no control over third-party websites and is not responsible for:

Their content
Accuracy
Privacy practices
Security
Availability
Products
Services
Terms of use

Your use of third-party websites is entirely at your own risk.

19. Customer Responsibilities

Users of this Website agree that they are solely responsible for:

Providing accurate information
Maintaining current contact information
Reviewing estimates
Reviewing contracts before signing
Obtaining property owner authorization
Reviewing manufacturer information
Selecting products appropriate for their needs
Consulting appropriate professionals where necessary

The Company shall not be responsible for losses resulting from inaccurate or incomplete information supplied by users.

20. Reservation of Rights

The Company reserves the right, at any time and without prior notice, to:

Modify the Website
Update content
Correct errors
Remove materials
Restrict access
Reject inquiries
Decline projects
Suspend Website functionality
Investigate suspected misuse
Cooperate with governmental authorities
Protect Company property and intellectual property

Nothing contained on this Website obligates the Company to provide estimates, perform consultations, enter into contracts, or provide window replacement services.

21. Electronic Communications

By using this Website, submitting information, communicating with the Company, or providing your contact information, you consent to receive communications from us electronically, including by email, SMS/text message, website chat, customer portal, or other electronic means permitted by applicable law.

You agree that electronic communications, disclosures, notices, agreements, estimates, invoices, warranties, project updates, and other communications satisfy any legal requirement that such communications be in writing, except where applicable law requires otherwise.

22. SMS, Text Messaging, and Telephone Communications

If you voluntarily provide your telephone number, you expressly authorize the Company and its authorized representatives to contact you regarding your inquiry, requested services, appointments, window estimates, consultations, warranty requests, project status, customer support, and other service-related communications, subject to applicable law.

Communications may include:

Telephone calls
SMS messages
MMS messages
Appointment reminders
Estimate follow-ups
Consultation scheduling
Warranty communications
Customer service messages
Requested marketing communications where legally permitted and where required consent has been obtained

Message frequency varies.

Standard carrier messaging and data rates may apply.

Consent to receive marketing communications is not a condition of purchasing any goods or services.

You may opt out of marketing text messages at any time by replying STOP or by contacting us directly. Transactional, project-related, warranty, billing, legal, safety, and customer service communications may continue where permitted by law.

23. Email Communications

If you provide an email address, you authorize us to communicate with you electronically regarding:

Window estimates
Consultation scheduling
Customer service
Warranty information
Project updates
Contracts
Invoices
Requested information
Marketing communications where legally permitted

You may unsubscribe from promotional emails using the unsubscribe instructions contained within those emails. Operational communications relating to an active customer relationship may continue as necessary.

24. Privacy Policy

Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

The Privacy Policy explains how we collect, use, disclose, store, and safeguard information submitted through this Website.

In the event of any conflict between these Terms and our Privacy Policy regarding privacy matters, the Privacy Policy shall govern those issues.

25. Website Availability

The Company makes reasonable efforts to maintain Website availability but does not guarantee uninterrupted access.

The Website may become unavailable due to:

Scheduled maintenance
Emergency maintenance
Internet outages
Equipment failures
Software updates
Cybersecurity incidents
Utility failures
Natural disasters
Government actions
Circumstances beyond our reasonable control

The Company reserves the right to suspend, modify, discontinue, or restrict Website access at any time without notice.

26. Disclaimer of Warranties

This Website, its content, software, features, AI tools, and all information provided through the Website are provided “as is,” “as available,” and “with all faults.”

To the maximum extent permitted by law, the Company disclaims all warranties, express or implied, including warranties of:

Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy
Reliability
Availability
Timeliness
Completeness
Compatibility
Security
Error-free operation

The Company does not warrant that:

The Website will always be available.
Information will always be current.
AI-generated responses will be accurate.
Errors will be corrected immediately.
The Website will be free of viruses or other harmful components.

Your use of the Website is entirely at your own risk.

27. Cybersecurity

Although the Company employs commercially reasonable security measures, no website, cloud platform, computer network, or electronic communication system can be guaranteed to be completely secure.

You acknowledge that:

Internet communications may be intercepted.
Unauthorized access may occur.
Electronic transmissions involve inherent security risks.
Cyberattacks may occur despite reasonable safeguards.

The Company shall not be responsible for cybersecurity incidents beyond its reasonable control.

28. Malicious Software

The Company does not warrant that files downloaded from this Website will be free of viruses, malware, ransomware, spyware, Trojan horses, or other malicious software.

Users are responsible for maintaining appropriate cybersecurity protections before downloading any materials.

29. Third-Party Software and Technology

The Website may utilize third-party software, cloud platforms, artificial intelligence systems, hosting providers, analytics providers, payment processors, communication platforms, CRM systems, scheduling software, and similar technologies.

The Company is not responsible for:

Service interruptions
Software defects
Third-party security breaches
Data loss
Third-party policy changes
Technology failures

30. Cookies and Tracking Technologies

The Website may use cookies, pixels, web beacons, local storage, analytics technologies, advertising technologies, and similar tracking tools.

By continuing to use the Website, you consent to such technologies as described in our Privacy Policy, subject to applicable law.

You may disable cookies through your browser settings; however, portions of the Website may not function properly.

31. Accessibility

The Company is committed to making reasonable efforts to improve the accessibility and usability of this Website.

Accessibility is an ongoing process.

If you experience accessibility barriers, please contact us so we may make reasonable efforts to address them where practicable.

32. Force Majeure

The Company shall not be liable for delays or failures resulting from events beyond its reasonable control, including:

Acts of God
Fire
Flood
Earthquake
Severe weather
Pandemic
Labor disputes
Material shortages
Supply chain disruptions
Utility failures
Internet outages
Cyberattacks
Government actions
Transportation delays
Civil unrest
War
Terrorism

Such events shall not constitute a breach of these Terms.

33. Limitation of Liability

To the maximum extent permitted by applicable law, Team Hero Construction, Inc., Team All Star Construction, Total Home Windows, its officers, directors, shareholders, employees, consultants, subcontractors, agents, successors, assigns, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to:

Your use of this Website.
Your inability to use this Website.
AI-generated responses.
Window estimates.
Product recommendations.
Financing information.
Installation schedules.
Third-party products.
Third-party websites.
Website interruptions.
Errors or omissions.
Data loss.
Cybersecurity incidents.
Loss of profits.
Loss of business opportunities.
Delays.
Government permitting decisions.
Manufacturer decisions.
Product availability.

If liability is imposed notwithstanding the foregoing, the Company’s aggregate liability relating solely to Website use shall not exceed one hundred U.S. dollars (US $100.00) or the amount you paid directly to access the Website, whichever is greater.

34. Indemnification

You agree to defend, indemnify, and hold harmless:

Team Hero Construction, Inc.
Team All Star Construction
Total Home Windows
Officers
Directors
Shareholders
Employees
Consultants
Subcontractors
Independent contractors
Suppliers
Manufacturers
Technology providers
Artificial intelligence providers
Marketing agencies
Successors
Assigns

from and against any claims, damages, liabilities, losses, judgments, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

Your use of the Website.
Your violation of these Terms.
Information you submit.
Your violation of law.
Your infringement of another person’s rights.
Your misuse of Website content.

35. Dispute Resolution

The Company encourages users to contact us first in an effort to resolve disputes informally.

If a dispute cannot be resolved informally, it shall be resolved as provided in these Terms, except where prohibited by applicable law.

36. Arbitration Agreement

Please read this section carefully.

To the fullest extent permitted by law, disputes arising from these Terms or your use of this Website shall be resolved through binding individual arbitration, except where prohibited by law or where claims qualify for small claims court.

Nothing prevents either party from seeking temporary injunctive relief to protect intellectual property or confidential information.

37. Class Action Waiver

To the fullest extent permitted by law, you agree that disputes shall be brought solely in your individual capacity.

You waive any right to participate in:

Class actions
Collective actions
Representative actions
Private attorney general actions

relating to these Terms or this Website except where prohibited by law.

38. Jury Trial Waiver

To the extent any dispute proceeds in court, both parties knowingly and voluntarily waive any right to trial by jury to the fullest extent permitted by applicable law.

39. Governing Law

These Terms shall be governed by the laws of the State of California without regard to conflict-of-law principles.

Any court proceeding permitted under these Terms shall be brought in a court of competent jurisdiction within the State of California unless otherwise required by law.

40. Attorneys’ Fees

In any proceeding arising from these Terms, the prevailing party shall be entitled to recover reasonable attorneys’ fees, court costs, expert witness fees, and other litigation expenses to the fullest extent permitted by applicable law.

41. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

42. No Waiver

Failure by the Company to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

43. Assignment

The Company may assign or transfer its rights and obligations under these Terms without notice.

You may not assign your rights or obligations without the Company’s prior written consent.

44. Survival

The following provisions shall survive termination of these Terms:

Intellectual Property
User Submissions
Warranty Disclaimers
Limitation of Liability
Indemnification
Arbitration
Governing Law
Attorneys’ Fees
Any accrued rights or obligations

45. Entire Agreement

These Terms, together with the Company’s Privacy Policy and any policies expressly incorporated by reference, constitute the entire agreement governing your use of this Website.

Nothing contained on this Website modifies any separately executed written construction contract.

46. Modifications to These Terms

The Company reserves the right to revise these Terms at any time.

Changes become effective immediately upon posting unless otherwise required by applicable law.

Your continued use of this Website after revisions are posted constitutes acceptance of the revised Terms.

47. Contact Information

If you have questions regarding these Terms, please contact: